Facilities Management

UKDN undertakes work on behalf of a number of leading retailers and facilities management (FM) providers specialising in the provision of fabric building maintenance to the retail sector.

...service excellence
on a national basis...

We pride ourselves on our ability to provide service excellence on a national basis, in line with client KPI'sKey Performance Indicators.

All our retail clients require a professional, experienced contractor to turn up when they are supposed to and where possible be fully equipped to remedy the problem and identify necessary preventative maintenance measures to stop the problem from re-occurring.

Providing a comprehensive drainage repair service to facilities management companies

UKDN offers its clients a 24/7 Help-Desk facility, enabling a fast and efficient response whatever the time of day or night, 365 days of the year.

We can tailor our service to meet your requirements; offering you a dedicated job ordering telephone line and/or email address with pre-set job order limits to enable a free flowing drain and/or CCTV investigation all on the 1st Visit.

Other key benefits include:-

An agreed plan of preventative maintenance for each store or on nominated stores based on client requirement
A dedicated team of customer advisers who are trained to pro-actively communicate with all clients
A dedicated Account Manager who will meet with you on a regular basis to discuss operational performance and customer satisfaction
Central invoicing (based on pre-agreed rates built into our system, thus preventing over-charging)

The ability to use and update Automated Call Tracking systems
Preferential rates based on likely job volumes and number of suppliers used
The ability to work with a customer-focused emergency assistance provider
Monthly consolidated management information
Full audit trail available
Long-term partnership arrangements built on risk and reward

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Facilities Management